KANATA Terms of Service

Article 1 (Purpose)

The KANATA Terms of Service (hereinafter these "Terms") set out the conditions on which Third Scope Asia PTE. LTD. (hereinafter "we", "us" or the "Company") provides the service "KANATA" (hereinafter the "Service"), which it operates, and the rights and obligations between us and any person who uses the Service (hereinafter the "User").

The Service is provided on the assumption that it will be used by business operators for business purposes. In using the Service, you must fully understand these Terms and agree to their contents. If you commence use of the Service, you shall be deemed to have agreed to these Terms.

The governing law of, and the jurisdiction over, these Terms are set out in Article 29.

Article 2 (Scope of these Terms)

1. Any separate rules that we present in relation to the Service (including rules stated in the user manual and the like) and any notices shall also form part of these Terms.
2. The rules referred to in the preceding paragraph include the following.
   1. The Credit Rules
   2. The AI Recording Terms of Use
   3. The Data Processing Agreement (DPA)
   4. The Price List
   5. The Privacy Policy
3. If the contents of these Terms differ from the rules or notices referred to in the preceding paragraph, or from any other explanation of the Service given outside these Terms, the provisions of these Terms shall prevail, unless it is expressly stated that the explanation in question applies in priority to the provisions of these Terms.

Article 3 (Formation of the Service Contract)

1. Any person who wishes to use the Service (hereinafter an "applicant") shall agree to these Terms and complete the prescribed registration procedure on the website designated by us.
2. The Service Contract (hereinafter the "Service Contract") between the applicant and us shall be formed at the time the applicant completes the registration procedure referred to in the preceding paragraph.
3. We may decline to approve a registration where the applicant falls under any of the following.
   1. Where the registration information contains any falsehood, error or omission
   2. Where the applicant has breached these Terms in the past
   3. Where we otherwise reasonably determine that the registration is not appropriate

Article 4 (Provision and contents of the Service)

1. In providing the Service, we entrust part of our operations to the following group companies.
   1. 株式会社サードスコープ (Japanese entity: ThirdScope Co., Ltd.)
   2. サードスコープ・ヨーロッパ株式会社 (UK entity: ThirdScope Europe Co., Ltd.)
2. Where we entrust part of our operations to any entity other than the above, we shall do so under our own responsibility, and the User agrees that acts performed by such contractor shall be deemed to be our acts.
3. The Service consists of Spaces, Projects, Apps and Libraries, and we provide the following Apps. The specifications of each App are as set out in materials separately established by us.
   1. AI Chat
   2. AI Summary
   3. AI Recording (attendance of a recording bot at online meetings, recording, transcription and generation of minutes)
   4. e-Learning
4. The conditions for use of AI Recording shall be governed by the "AI Recording Terms of Use" separately established by us.
5. Upon formation of the Service Contract, we shall promptly grant the User the environment necessary to use the Service requested by the User.

Article 5 (Plans and fees)

1. The fees for the Service shall be as set out in the price list published on our website (hereinafter the "Price List").
2. The Service is provided on a per-Space basis under one of the following plans.

1. No difference is made in the functions available under each plan. The differences between plans are the volume of Credits available and the fees. However, certain functions specified in the Price List are provided only under the ENTERPRISE plan.
2. A User using the BUSINESS plan shall pay the fees set out in the Price List (hereinafter the "fees") by the payment method designated by us. The available payment methods are credit card, Apple Pay, Google Pay, Link and such other payment means as are available in the User's location, and are displayed on the payment screen. The payment method for the ENTERPRISE plan shall be as set out in the individual contract. Payment processing and the Seller are set out in Article 5-6.
3. The billing interval shall be either monthly or annual and shall be selected at the time of contracting. Once selected, the billing interval may not be changed for the duration of that contract.
4. Fees are billed by reference to the contract start date, on the corresponding day of each month in the case of monthly payment, and on the corresponding day of each year in the case of annual payment.
5. No free trial period is provided for the Service.
6. Even where use of the Service begins after the contract start date for reasons attributable to the User, fees shall accrue from the contract start date.
7. Apart from the suspension provided for in Article 7, no reduction of fees shall be made even where a state arises in which the User is temporarily unable to use the Service.
8. The collection and remittance of consumption tax, value added tax and other indirect taxes relating to the fees shall be carried out by the Seller specified in Article 5-6 in accordance with applicable laws. However, for transactions that the Seller does not handle (including transactions with business operators within the Republic of Singapore), we shall carry them out. If a tax rate changes, we shall change the fees in accordance with that change.
9. Unless the User carries out the termination procedure, a paid plan shall be automatically renewed on the same conditions upon expiry of the contract period.
10. The Notice under the Act on Specified Commercial Transactions (特定商取引法) concerning the provision of the Service to Users within Japan shall be published on our website.
11. The amounts displayed in the Price List are denominated in US dollars. On the payment screen, amounts may be displayed converted into the currency of the User's location. The rate used for conversion shall be as determined by the Seller at the time of payment.

Article 5-2 (Seats)

1. A Seat means the billing unit under the BUSINESS plan. One Seat represents one usage allocation for which billing is made.
2. A Seat always belongs to one contract. A Space that has no contract has no Seats. Spaces on the FREE plan and the ENTERPRISE plan have no Seats.
3. A maximum of one Seat may be linked to any one Member.
4. There are three Seat types: LIGHT, BASIC and MAX. No difference in functions is made by type; the differences are the volume of Credits granted weekly and the fees. The Credit volume and fees for each type are set out in the Price List.
5. Billing of fees continues also for Seats that are not linked to a Member (hereinafter "vacant Seats"). To reduce vacant Seats, the procedure set out in Article 5-3 is required.
6. The invitation, joining and departure of Members do not change the number of Seats. Where a Member leaves a Space, the Seat that was linked to that Member remains as a vacant Seat and billing continues.
7. The number of Seats does not limit the number of Members who may join a Space. However, under the ENTERPRISE plan, the number of accounts set out in the individual contract shall be the upper limit.
8. The assignment of Seats, the release of assignments and the reassignment to another vacant Seat are carried out by a Member who has authority to manage Seats. Seats are not automatically assigned upon a Member joining.
9. Seats are issued when a contract is formed and when additional Seats are purchased, and are extinguished when a period-end termination under Article 5-3 takes effect and when the contract ends.
10. The scope of functions available may differ depending on whether a Seat is held, and that scope shall be as set out in the Price List.

Article 5-3 (Changes to the contract)

1. The User may change the contents of the contract as follows, by the method prescribed by us. The time at which each change takes effect and the associated billing are as follows.

1. The determination of whether a change is towards a higher type or a lower type is made by us by comparison with the current Seat type. It does not depend on the User's declaration.
2. A change taking effect on the last day of the billing period is recorded as a reservation by the method prescribed by us. Only one reservation may be pending at any one time for any one Seat, and where a new reservation is made, any existing reservation shall be cancelled.
3. Where vacant Seats are to be reduced, this is done by specifying the Seat type and the number. The User may not select which Seats are to be affected. Seats assigned to Members may not be terminated.
4. A specification that would leave no Seats belonging to the contract will not be accepted. Where all Seats are no longer required, this shall be effected by termination of the contract.
5. An upper limit may be set, per Seat type, on the number that may be specified in a single operation.
6. An estimate of the amount to be billed in connection with a change is displayed exactly as obtained by us on enquiry to the payment platform. If the estimate displayed differs from the amount actually billed, the billing by the payment platform shall prevail.
7. The number of Seats as at the last day of the billing period displayed on screen is a forecast as at the time of that display. Other changes made up to that time may cause the actual result to differ.
8. A change scheduled to take effect on the last day of the billing period may be cancelled by the method prescribed by us at any time before it takes effect. A change that has already taken effect cannot be cancelled.
9. Changes to the payment method and to the billing address may be made through the order management screen specified in Article 5-6, Paragraph 7, or by such other method as we may separately prescribe.

Article 5-4 (Treatment where payment cannot be confirmed)

1. While payment has not been completed and the payment platform is making retries (hereinafter "during payment retry"), the plan of the relevant Space is maintained as BUSINESS, and access to Seats and Projects is also maintained.
2. During payment retry, consumption of the Credits granted to Seats (Seat Credits) is suspended. Consumption of the Additional Credits held by the Space is not suspended.
3. The weekly grant of Seat Credits continues during payment retry as well. Once payment is confirmed, the Seat Credits granted for that week may be used as they are. No retroactive grant is made in respect of the suspended period.
4. We shall notify the Member who has authority to manage Seats that the account is during payment retry and that the restriction referred to in the preceding paragraph has arisen.
5. If all retries fail, the contract shall end. In this case, all Seats belonging to that contract shall be extinguished.
6. If the User fails to pay the fees, we may suspend the provision of the Service to that User or terminate the Service Contract. In the event of a payment delay, the User shall pay late payment damages at the rate of 10% per annum.

Article 5-5 (Credits)

1. The volume of use of AI functions is managed by means of Credits. The details of the grant, validity period, consumption and expiry of Credits shall be governed by the "Credit Rules" separately established by us.
2. Credits consist of two layers: "Seat Credits", which are granted to Seats, and "Additional Credits", which are held by the Space.
3. Credits are not money. They may not be exchanged for cash, transferred to another Space or assigned to a third party. Nor do we make refunds at our discretion. However, as set out in Article 20-2, the Seller may make refunds.
4. A validity period is set for Additional Credits. Credits whose validity period has elapsed shall lapse and shall not be carried over to the following period.
5. The volume of Credits consumed in a single operation varies depending on the AI model selected, the nature of the processing and the volume of data. We may change the consumption multiplier.
6. The treatment of Additional Credits upon termination of the Service Contract shall be as set out in the Credit Rules.

Article 5-6 (Payment processing and the Seller)

1. Managed Payments provided by Stripe is used for payment of the fees for the BUSINESS plan and of the purchase price of Additional Credits.
2. Under Managed Payments, Stripe (which is displayed to Users under the name "Link" and is stated on receipts and invoices as "Sold through Link, LLC"; hereinafter the "Seller") acts as the seller (merchant of record). The party to whom the User pays the consideration is the Seller, and the issuance of receipts, refunds, the handling of payment-related disputes, and the collection, filing and remittance of applicable consumption tax and the like are carried out by the Seller.
3. Notwithstanding the preceding paragraph, it is we who provide the Service. These Terms set out the contract between us and the User concerning the provision of the Service; the contract between the User and the Seller concerning payment and sale is governed by the conditions established by the Seller.
4. The roles of us and of the Seller are divided as follows.

1. On the User's credit card statement and the like, there will be displayed not our name or the name of the Service, but "LINK.COM*" followed by an identifier set by us.
2. Receipts, invoices, refund notices and notices concerning contract renewal are sent directly to the User by the Seller. They are not sent by us.
3. The User may check the order history, terminate subscriptions, change the payment method and change the billing address on the order management screen provided by the Seller (link.com). Where a subscription is terminated on that screen, it shall be treated as a termination made under these Terms.
4. The handling of information provided by the User to the Seller in connection with payment is governed by the privacy policy established by the Seller. We treat the Seller not as our contractor but as an independent controller. Details are set out in the Privacy Policy.
5. Owing to the specifications of Managed Payments, purchase procedures cannot be carried out from the following countries or regions: Ascension Island, the People's Republic of China, Cuba, Iran, Kosovo, the Democratic People's Republic of Korea, Russia, Syria and Tristan da Cunha.
6. We may change the service used for payment and the Seller. In such a case, we shall give notice in accordance with the procedure set out in the proviso to Article 6, Paragraph 1.

Article 6 (Changes to the contents of the Service and revision of fees)

1. We may change the contents of the Service without notice to the User. Provided, however, that we shall give 30 days' prior notice of any change that may have a material effect on the User.
2. We may revise the Price List. Where we make a revision, we shall notify the User at least 30 days before the effective date of the revised Price List.
3. A revision of fees shall not apply to a billing period that has already commenced as at the time of the notice. A User who does not agree to the revised fees may terminate the Service Contract by the procedure set out in Article 20 by the effective date.

Article 7 (Temporary suspension of the Service)

1. We may suspend all or part of the provision of the Service in the following cases. In such a case, we shall notify the User, after the occurrence of the relevant cause, of the prospects for resumption of the provision of the Service.
   1. Where the provision of the Service becomes impossible due to war, acts of terrorism, civil disturbance, riot or other force majeure, or due to a harmful act by a third party such as cyber-terrorism
   2. Where there is maintenance or a service update necessary for the provision of the Service, or any other unavoidable cause
   3. Where a telecommunications carrier providing telecommunications line services suspends its telecommunications operations relating to the relevant line
   4. Where an administrative agency or a court determines the Service to be unlawful
   5. Where we otherwise determine it to be necessary
2. We may suspend the provision of the Service to a User where any of the following causes arises with respect to that User. In such a case, we shall notify the User in advance of the start date and the end date of the suspension of the provision of the Service.
   1. Where the User has breached any provision of these Terms
   2. In addition to the preceding item, where a cause attributable to the User causes, or is likely to cause, significant hindrance to our operations

Article 8 (Discontinuation of the Service)

We may discontinue the Service in its entirety and terminate the Service Contract as of the discontinuation date, by giving prior notice to the User by the method prescribed by us at least 30 days before the discontinuation takes effect.

Article 9 (Measures after termination of the contract)

1. Upon termination of the Service Contract, we shall delete the data stored by the User within 30 days after the termination of the contract. The data subject to deletion includes recording data, audio data, transcripts, minutes, summaries, learning data registered in the Library, and prompts.
2. The User shall save any necessary data at its own responsibility before termination of the contract. We shall provide, by the method prescribed by us, a means for the User to export data.
3. Notwithstanding the preceding two paragraphs, we shall retain, for the period prescribed by the relevant laws, any records whose retention is required by law (including transaction records, invoices and other accounting and tax records).

Article 10 (Management of accounts)

1. The User shall properly manage its account for the Service (including the ID and password) at its own responsibility, and shall not allow any third party to use it, or assign, lend, change the name on, or sell or purchase it.
2. The User shall bear responsibility for any damage arising from insufficient management of the account, errors in its use, use by a third party or the like, and we shall bear no responsibility whatsoever.

Article 11 (Scope of provision of the Service)

In providing the Service to the User, responses to enquiries about, and responses to faults in, the User's equipment (the computers, communications equipment and other devices and software contracted for or owned by the User that are necessary to use the Service) and the connection services provided by other companies that are necessary to use the Service are not included within that scope. Please handle these yourself.

Article 12 (Points to note in use)

1. Where, in connection with its use of the Service, the User causes damage to a third party or a third party makes a claim such as a complaint against the User due to a cause attributable to the User, the User shall handle and resolve the matter at its own responsibility and expense. The same shall apply where the User suffers damage from a third party, or makes a claim such as a complaint against a third party, in connection with its use of the Service.
2. Depending on the device and browser version used by the User, all or part of the Service may not function properly. The web browsers recommended by us are the latest version of Google Chrome (Windows, macOS) and the latest versions of the standard browsers of the iOS and Android operating systems.
3. Information (content) published by the User using the Service is published at the User's responsibility, and we give no warranty whatsoever as to its contents and bear no responsibility whatsoever for any damage arising therefrom.
4. We provide the Service on an as-is basis and give no warranty whatsoever, express or implied, that the Service is fit for any particular purpose of the User, that it has the functions, commercial value, accuracy or usefulness expected by the User, that the User's use of the Service complies with the User's internal rules and the like, that it will be continuously available, or that no defects will occur.
5. The AI functions included in the Service generate text and other content based on the information entered. Generated content (including transcripts, minutes, summaries and answers; hereinafter the "Output") may contain statements that differ from fact, omissions, incorrect attribution of speakers and other errors. We do not warrant the accuracy, completeness or fitness for any particular purpose of the Output.
6. The User is responsible for verifying the contents of the Output itself before using it for decision-making, the creation of records, provision to third parties or any other purpose. Where generated minutes are used as an official record of an organization, they must have been verified by the User.
7. Where the User causes damage to us due to a cause attributable to the User, the User shall be liable to compensate us for such damage.

Article 13 (Equipment for use)

The User shall, at its own expense and responsibility, configure its equipment, maintain its equipment and the environment for use of the Service, and connect its equipment to telecommunications lines.

Article 14 (Prohibited acts)

1. The User shall not perform any of the following acts in connection with its use of the Service.
   1. Acts that infringe, or are likely to infringe, the rights of third parties (including but not limited to intellectual property rights, property rights and privacy)
   2. Acts of transmitting or posting harmful computer programs such as viruses
   3. Acts that place an excessive load on the network or systems of the Service
   4. Reverse engineering or other analysis of software or other systems provided by us
   5. Acts likely to interfere with the operation of the Service
   6. Unauthorized access to our network or systems
   7. Acts of impersonating a third party
   8. Acts of using the ID or password of another User of the Service
   9. Publicity, advertising, solicitation or sales activity on the Service that we have not approved in advance
   10. Collection of information about other Users of the Service
   11. Acts that cause disadvantage, damage or discomfort to us, to other Users of the Service or to other third parties
   12. Acts that violate laws or ordinances, or acts contrary to public order and morals
   13. Acts that directly or indirectly cause or facilitate any of the acts in the preceding items
   14. Attempting any of the acts in the preceding items
   15. Acts of providing to us, by input or upload to the Service or by any other means, sensitive personal information concerning race, ethnicity, political opinions, religion, thought or belief, trade union membership, genetic information, biometric information, health information, information concerning sex life and sexual orientation, criminal records or other information equivalent thereto (including special care-required personal information as defined in the Act on the Protection of Personal Information (個人情報保護法) and special categories of personal data as defined in Article 9 of the GDPR and Article 9 of the UK GDPR; hereinafter collectively "Sensitive Information"). The Service is not designed for the processing of Sensitive Information
   16. Acts of audio- or video-recording a meeting or other conversation without the notice or consent required under applicable laws
   17. Acts of presenting the Output to a third party as though it were an official record that had been verified, or as though we warranted its contents, notwithstanding that it has not been verified by a person
   18. Acts of using the Service for the purpose of making automatic determinations, without human involvement, concerning an individual's credit, employment, health or other matters that have a significant effect on the individual
   19. In addition to the preceding items, acts that we determine, on reasonable grounds, to be inappropriate for use of the Service
2. Where the User falls under any item of the preceding paragraph, we may demand that the User cease the relevant act, and if the User does not comply, we may suspend the User's use of the Service. However, where we reasonably determine that the act is highly unlawful or harmful, we may suspend the User's use without any notice.

Article 14-2 (Treatment where Sensitive Information is included)

1. As set out in Article 14, Paragraph 1, Item 15, the Service is not designed for the processing of Sensitive Information.
2. Owing to the nature of audio- or video-recording of meetings and the like, Sensitive Information may be recorded in the Service contrary to the User's intent. In such a case, the User shall, promptly after becoming aware of this, delete the relevant information or request us to delete it.
3. We bear no obligation actively to inspect whether information recorded in the Service contains Sensitive Information, nor any obligation to detect and delete it.
4. This Article does not relieve us of any obligation we bear under applicable laws.

Article 15 (Duty of care and compliance with laws)

1. During the term of the Service Contract, we shall provide the Service to the User in accordance with these Terms and with the due care of a prudent manager.
2. We and the User shall comply with applicable laws and regulations in connection with the provision of the Service.

Article 16 (Response in a crisis)

1. Where we become aware that a fault has occurred in equipment managed by us that is necessary for the provision of the Service, we shall endeavour to repair or restore it without delay. Where the fault is of a serious degree, we shall notify the User to that effect promptly after repair or restoration.
2. In addition to the preceding paragraph, where a defect occurs in the Service, the User shall notify us, and both parties shall consult with each other, determine the response measures and implement them.

Article 17 (Intellectual property rights)

1. The Service Contract does not transfer any rights, including copyrights (including the rights provided for in Articles 27 and 28 of the Copyright Act of Japan (著作権法)), relating to any programs, or to content such as articles, photographs, illustrations, videos and audio (including the various rules concerning use of the Service published on our website), that we provide to the User in connection with the Service (hereinafter the "Works"), and all such rights are reserved to us. Further, rights owned or held by us or by third parties prior to the conclusion of the Service Contract are reserved to us or to such third parties.
2. Regardless of the term of the Service Contract, the User shall not, without our consent, modify or adapt the Works, assign or lease them to third parties, or perform any other act that we designate as prohibited, and shall not use the Works beyond the scope expressly permitted under the Service Contract, including by analysing the structure, functions or processing methods of the Works, or seeking to obtain their source code, whether by reverse engineering or by any other means.
3. Rights in information entered or uploaded by the User to the Service (including audio, video, documents and text; hereinafter the "Input Data") belong to the User or to the rightful rights holder.
4. To the extent that rights arise under applicable laws in respect of Output generated by AI functions on the basis of Input Data, those rights belong to the User. We do not assert any rights in the Output.
5. We shall use the Input Data and the Output only within the scope necessary for the provision of the Service (including storage, display, conversion, processing by AI functions and reference from the Library).
6. Owing to the nature of AI functions, identical or similar Output may be produced for other Users. We do not warrant the originality of the Output, nor do we warrant that the Output does not infringe the rights of third parties.
7. We may use, free of charge and without limitation, any improvement proposals, requests or other feedback provided by the User to us in relation to the Service.

Article 18 (Confidentiality)

1. "Confidential Information" under the Service Contract means technical, business or other information disclosed by the other party under the Service Contract that falls under any of the following items.
   1. Information disclosed in documents, drawings or other tangible media, or as electronic documents or electromagnetic records, that are expressly marked as confidential
   2. Information disclosed orally after notice that it is confidential, where the contents of that information are disclosed in writing expressly marked as confidential within one week after the oral disclosure
2. Notwithstanding the preceding paragraph, information falling under any of the following items is excluded from Confidential Information. The party asserting that information does not constitute Confidential Information must establish that fact.
   1. Information that was already publicly known at the time of disclosure, or that was already held
   2. Information that becomes publicly known after disclosure through no cause attributable to the receiving party
   3. Information lawfully obtained from a third party having proper authority
   4. Information independently developed without use of the Confidential Information
3. The User and we shall each manage the other party's Confidential Information with the due care of a prudent manager, shall not use it for any purpose other than the performance of the Service Contract, and shall not disclose, publish or distribute it to third parties, except where the prior written consent of the other party has been obtained and where disclosure is required by law.
4. Where the Service Contract terminates, where the other party so requests, or where it is no longer necessary for the use or provision of the Service, the User and we shall each return or destroy the media on which Confidential Information is recorded and any copies thereof, in accordance with the other party's instructions.

Article 19 (Handling of personal information and other information)

1. We shall handle personal information collected in connection with the provision of the Service in accordance with the Act on the Protection of Personal Information (個人情報の保護に関する法律; hereinafter the "APPI") and the data protection laws applicable in the User's place of residence. The details of the handling of personal information shall be as set out in the Privacy Policy separately established by us.
2. We shall manage personal information strictly and with the due care of a prudent manager, and shall take reasonable and necessary measures to prevent leakage.
3. Where a leakage of personal information, unauthorized access or other infringement of personal information occurs and we determine that it may have a serious effect on individuals, we shall notify the relevant supervisory authorities and the affected data subjects in accordance with the deadlines and procedures prescribed by applicable laws.
4. The User may request the disclosure, correction, cessation of use or deletion of its own personal information in accordance with the APPI and other applicable data protection laws. We shall respond within the period prescribed by applicable laws.
5. We shall retain personal information only for the period necessary to achieve the purpose of providing the Service. After that purpose has been achieved or after the Service Contract terminates, we shall delete or anonymize the personal information within a reasonable period.
6. Where we transfer personal information outside Japan, we shall take measures to ensure an adequate level of protection in accordance with the APPI and other applicable data protection laws. Details of the transfer destinations and of the protective measures are set out in the Privacy Policy and in the appendix to the Data Processing Agreement.
7. We shall use the usage logs and statistical information generated in connection with the provision of the Service, after processing them into a form in which individuals cannot be identified, for the purposes of improving the quality of the Service, detecting improper use and analysing usage conditions.
8. We do not use the Input Data or the Output for the purpose of training AI models. We also ensure equivalent treatment with the AI service providers we use.

Article 19-2 (Status as a data processor)

1. Where the User is a corporation or other organization, and the information registered by the User in Projects and Apps, or recorded through the Service, contains personal data, we shall treat the User as the Controller (under the APPI, a personal information handling business operator) and us as the Processor (under that Act, a party entrusted with the handling) in respect of that personal data.
2. Our obligations in the case referred to in the preceding paragraph shall be governed by the Data Processing Agreement (DPA) separately established by us. The Data Processing Agreement forms part of these Terms.
3. We may use Sub-processors to carry out part of the processing. The list of Sub-processors, the method of notifying changes and the procedure for the User to object are set out in the appendix to the Data Processing Agreement.
4. The preceding three paragraphs shall also apply to the personal data of meeting participants that we handle in connection with the audio- and video-recording of meetings and the generation of minutes.

Article 20 (Contract term and termination)

1. The Service Contract shall be effective from the date of formation of the Service Contract under Article 3 and shall continue until the User carries out the procedure for termination of the Service, or until the Service Contract terminates under these Terms.
2. The User may terminate the Service Contract at any time by the procedure prescribed by us, or through the order management screen (link.com) specified in Article 5-6, Paragraph 7. Termination by either method has the same effect.
3. Where the User terminates under the preceding paragraph, the User may use the Service until the last day of the billing period in which the termination date falls. No refund of fees already paid shall be made.
4. The treatment of Additional Credits upon termination of the Service Contract shall be as set out in the Credit Rules.
5. Article 5 (Plans and fees), Article 5-5 (Credits), Article 5-6 (Payment processing and the Seller), Article 9 (Measures after termination of the contract), Article 12 (Points to note in use), Article 14-2 (Treatment where Sensitive Information is included), Article 17 (Intellectual property rights), Article 18 (Confidentiality), Article 19 (Handling of personal information and other information), Article 19-2 (Status as a data processor), Article 20-2 (Refunds), Article 22 (Acceleration), Article 23 (Severability), Article 24 (Damages), Article 25 (Disclaimer), Article 26 (Assignment of rights and obligations), Article 28-2 (Export control and economic sanctions) and Article 29 (Governing law and jurisdiction), together with the provisions of this Article, shall remain in full force and effect after termination of the Service Contract.

Article 20-2 (Refunds)

1. We do not make refunds at our discretion in respect of the fees for the Service or the purchase price of Additional Credits.
2. Notwithstanding the preceding paragraph, the Seller may make refunds under applicable laws or under the policies established by the Seller. We have no authority to decide whether a refund made by the Seller is granted.
3. Where a statutory right of withdrawal or other right to a refund is recognized under the laws of the User's location, the provisions of those laws shall apply.
4. Where a refund is made, we may extinguish Seats, or suspend the use of Credits, to the extent corresponding to that refund. Credits that have already been consumed will not be restored.
5. Under the Act on Specified Commercial Transactions of Japan, no cooling-off system is provided for mail-order sales.

Article 20-3 (Requests for deletion of data held by the payment service)

1. The User may request the Seller to delete information about the User held by the Seller.
2. Where a request under the preceding paragraph is made, the Seller will terminate the subscription of that User through Managed Payments and delete the payment-related data. As a result, the Service Contract will terminate and all Seats belonging to that Space will be extinguished.
3. We are notified by the Seller that a request under the preceding paragraph has been made. However, we cannot stop that request.
4. It is not possible to delete only the payment-related information while continuing to use the Service.

Article 21 (Termination for cause)

The User and we may terminate all or part of the Service Contract without any prior notice to, or demand on, the other party where the other party falls under any of the following items.

1. Where the party breaches these Terms and the breach remains uncured after a reasonable period has elapsed following our demand for cure of the breach
2. Where the party has filed, or a filing has been made against it, for the commencement of bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings or special liquidation proceedings
3. Where, as a result of the party being subject to attachment, provisional attachment, provisional disposition, disposition for tax delinquency or other disposition by public authority, it is found that there is hindrance to the provision of the Service
4. Where a bill or cheque drawn or accepted by the party is dishonoured
5. Where the party has performed an act that causes, or is likely to cause, hindrance to equipment managed by us that is necessary for the provision of the Service
6. Where any other cause arises that makes performance of the Service Contract difficult

Article 22 (Acceleration)

Where the User falls under any item of the preceding Article, the User shall, as a matter of course, lose the benefit of time in respect of all obligations owed to us.

Article 23 (Severability)

Even where any provision of these Terms, or part thereof, is held to be invalid or unenforceable, the remaining provisions, and the remaining part of any provision part of which is held to be invalid or unenforceable, shall continue in full force and effect, and we and the User shall endeavour to modify the invalid or unenforceable provision or part to the extent necessary to render it lawful and enforceable, and to secure the intent of that invalid or unenforceable provision or part and effects legally and economically equivalent thereto.

Article 24 (Damages)

1. Where we owe an obligation to compensate the User for damage due to a cause attributable to us, the amount of compensation shall be limited to the total amount of fees actually paid by the User to us under this contract during the 12 months preceding the time at which the damage occurred. However, if that amount is less than JPY 30,000, the limit shall be JPY 30,000.
2. We shall not be liable for lost profits, loss of business opportunities, loss of data or other indirect damage, special damage, or damage based on claims by third parties.
3. The preceding two paragraphs shall not apply in the case of our wilful misconduct or gross negligence.

Article 25 (Disclaimer)

The liability we bear in relation to the Service or the Service Contract shall be limited to that expressly recognized in these Terms, and other than as expressly provided in these Terms we shall bear no liability for compensation, whether on the basis of default, tort or any other legal cause of action. Provided, however, that this shall not apply in the case of our wilful misconduct or gross negligence.

Article 26 (Assignment of rights and obligations)

1. The User shall not assign to, or have assumed by, any third party all or part of the rights and obligations arising under these Terms without our prior written consent.
2. Where we transfer the business relating to the Service to a third party by way of business transfer or otherwise, we may, in connection with that transfer of business, assign all or part of our status, rights and obligations under the Service Contract to the successor to that business, and the User shall be deemed to have consented in advance to such assignment.

Article 27 (Good faith)

We and the User shall each make the efforts necessary for the smooth performance of the services, including contacting, making requests to, and confirming matters with, the other party in relation to the services.

Article 28 (Changes to these Terms and related documents)

1. We may change these Terms at our discretion in the following cases.
   1. Where the change to these Terms conforms to the general interest of contracting parties.
   2. Where the change to these Terms is not contrary to the purpose for which the contract was made and is reasonable in the light of the necessity of the change, the appropriateness of the contents after the change, the substance of the change and other circumstances relating to the change.
2. In making a change to these Terms under the preceding paragraph, we shall, a reasonable period before the effective date of the amended Terms, post on our website, or notify the User by means such as sending an email or an SMS of, the fact that these Terms are to be changed, the contents of the amended Terms and their effective date.
3. Where the User continues to use the Service on or after the effective date of the amended Terms, the User shall be deemed to have agreed to the change to these Terms and to the amended Terms.

Article 28-2 (Export control and economic sanctions)

1. In using the Service, the User shall comply with the export control laws and the economic sanctions laws of Japan, the Republic of Singapore, the United Kingdom, the European Union and the United States.
2. The User represents and warrants that it is not a sanctioned party under the laws referred to in the preceding paragraph, and that it will not use the Service from any country or region that is subject to sanctions.
3. Where we identify a fact constituting a breach of the preceding two paragraphs, we may immediately suspend the provision of the Service or terminate the Service Contract.
4. The countries and regions from which purchase procedures cannot be carried out are as set out in Article 5-6, Paragraph 9.

Article 29 (Governing law and jurisdiction)

1. The validity, interpretation and performance of these Terms shall be governed by, and construed in accordance with, the laws of Japan.
2. The Tokyo District Court shall have exclusive jurisdiction as the court of first instance over any and all disputes arising out of or in connection with these Terms.
3. The preceding two paragraphs do not deprive the User, where the User has agreed to these Terms as a consumer, of the protection afforded by the mandatorily applicable provisions of the laws of the User's habitual residence.

Article 30 (Consultation)

Where there is any doubt as to the interpretation of any provision of these Terms, or any matter not provided for in these Terms, the parties shall consult with each other in good faith and seek to resolve the matter.