A clear look at the basics of business-execution AI agents, from the angles of AI browser operation, SaaS automation AI, internal-system operation AI, API integration, connectors and guardrails.
An explanation, for HR leaders and the executive team, of the skills employees need in the age of AI agents. It sets out a reskilling approach to developing people who can put AI to work, covering task-design ability, supervision, critical thinking, dialogue design and more.
For companies with too many AI candidates to set priorities, this article explains how to build an evaluation matrix that compares them on impact, feasibility, risk, cost and reusability.
A guide for customer-support leaders and supervisors on embedding FAQ AI, enquiry classification and a response-support AI through training. We set out a practical design that reduces over-reliance on individuals and holds quality steady.
A guide to building a system that gathers AI use-case ideas from the frontline. It shows how to grow use cases from the bottom up through submission forms, idea-sharing sessions, knowledge sharing and an internal suggestion scheme.
A structured set of ten themes to cover in company-wide AI-literacy training, for HR, DX and IT staff wrestling with how to design the curriculum. It organises everything from the basics of generative AI through practical use to risk management.
For companies where use on the ground fails to spread even after introducing AI, this article sets out why AI doesn’t bed in, resistance on the ground and the skew in usage rates. It explains adoption measures built on fit with the work, training follow-up and knowledge-sharing.
For DX-promotion and operational-reform leads weighing up which tasks to hand to AI in front of a catalogued task inventory, this piece works through the decision criteria—routine versus non-routine, judgement versus work, data availability, risk and human involvement.
A practical guide to building an internal AI tool allowlist. To curb shadow AI, we set out the criteria for deciding what to allow, allow conditionally or prohibit, plus how to draw up the list, handle exception requests and keep it under review.
